Terms & Conditions

By booking, purchasing, or participating in a Behind The Bike class or event, you agree to these terms and any additional policies disclosed for that event.

Eligibility

Participants must be 18 or older.

You are responsible for determining whether you can safely participate in cycling, step, or other fitness activities. Consult a healthcare professional before participating if you have concerns about your health or ability to exercise.

Bookings & Payments

Paid classes require advance booking unless the event listing states otherwise. Payment is due at the time of booking.

Free events may require registration or operate on a first-come, first-served basis. Check the individual event listing for attendance requirements.

Prices, availability, and any applicable fees are displayed at checkout. Bookings made through third-party platforms are also subject to those platforms’ applicable terms.

Cancellations & Missed Classes

All ticket sales are final, except where required by law or otherwise stated in the event listing.

No refunds or credits are provided for participant cancellations, missed classes, or late arrivals. No additional late-cancellation or no-show fees will be charged.

Any exception must be approved by Behind The Bike. If you cannot attend, contact sarah@behindthebike.com before the event to ask whether a ticket transfer can be accommodated.

Private Events

Private events are subject to the payment, cancellation, transportation, venue, and other terms provided in the event proposal or agreement.

If those terms differ from these general terms, the private-event agreement controls for that booking.

Arrival & Late Entry

Please arrive at least 15 minutes before class to allow time for check-in, equipment setup, and any required waiver.

Late entry may be declined if the coach cannot get you set up safely without disrupting the class. No refunds or credits are provided when entry is declined because of late arrival.

Class Etiquette

Respect our coaches, participants, equipment, and host venues. Follow coach instructions and any venue-specific rules.

Phones are allowed. Keep them silenced and use them safely and respectfully. Photos and videos must not block another participant’s view, disrupt instruction, or interfere with movement.

Keep bags, food, and other belongings outside the workout area. Water in a secure bottle is welcome.

Unsafe, disruptive, or disrespectful behavior may result in removal from the event without a refund, subject to applicable law.

Shoes & Equipment

For cycling classes, wear cycling shoes compatible with the pedals used at the event. Check the event listing for shoe availability, sizing, and any rental charges. Loaner or rental shoes are subject to availability.

For step classes, wear secure, supportive athletic shoes suitable for exercise.

Ask the BTB team for help with equipment setup or adjustments. Do not move bikes or step benches without staff approval.

Health & Safety

Participation is voluntary. Exercise involves risks, including injury from physical exertion, equipment use, falls, and environmental conditions.

Our pop-ups may take place indoors or outdoors at different venues. Outdoor conditions may include heat, humidity, uneven surfaces, or changing weather.

Work within your abilities, follow instructions, and take breaks when needed. Stop exercising and notify your coach if you feel unwell or experience pain, dizziness, or difficulty breathing.

In a medical emergency, Behind The Bike may contact emergency services.

Participant Waiver

You may be required to complete a separate participant waiver before taking part in a class or event.

These terms do not replace that waiver or limit any rights that cannot legally be waived.

Personal Belongings

Keep personal belongings secure. Behind The Bike is not responsible for lost, stolen, or damaged belongings, except where responsibility is imposed by applicable law.

Photography & Video

Classes and events may be photographed or filmed for Behind The Bike’s social media, website, advertising, and promotional materials.

Any required permission for use of your image or likeness will be requested through the booking process or a separate media release.

If you prefer not to be featured, notify the BTB team before class. We will make reasonable efforts to accommodate your preference, though shared pop-up spaces may also include attendees or venue staff taking their own photos and videos.

Event Changes & Cancellations

Behind The Bike may make reasonable changes to instructors, music, or class programming.

If we cancel an event, you may choose a refund of your ticket price or a credit toward a future event. Any treatment of third-party platform fees will be explained when the cancellation is communicated.

If we change an event’s date, time, or venue, we will notify booked participants. If you cannot attend because of that change, contact us before the rescheduled event to request a refund of your ticket price.

Weather & Events Beyond Our Control

Weather, venue issues, emergencies, power outages, or other circumstances beyond our reasonable control may require an event to be delayed, relocated, rescheduled, or cancelled.

We will communicate updates through the booking platform and available contact information. The event-change and cancellation policy above applies.

Behind The Bike is not responsible for participants’ separate travel, parking, accommodation, or other incidental expenses, except where required by law.

Payment Questions & Disputes

If you believe a charge is incorrect, contact sarah@behindthebike.com so we can review it.

Nothing in these terms limits your rights to dispute a transaction through your payment provider or under applicable law.

Communications

We may use the contact information you provide to send booking confirmations, event reminders, payment notices, and important service updates.

Marketing email and text preferences are handled separately from your booking. Where consent is required, we will request it before sending marketing communications. Marketing consent is not a condition of purchase.

You may unsubscribe from marketing emails using the unsubscribe link. You may opt out of text messages by replying STOP or contacting us. Message frequency varies, and message and data rates may apply. Reply HELP or email sarah@behindthebike.com for assistance.

Account Responsibility

If you create an account through a booking platform, you are responsible for protecting your login information and following that platform’s account terms.

Notify the platform and Behind The Bike if you suspect unauthorized activity affecting your bookings.

Governing Law

These terms are governed by the laws of the State of Florida, subject to any applicable laws that cannot be excluded.

Updates to These Terms

We may update these terms from time to time. Updated terms will be posted with a revised effective date and will apply to bookings made after that date.

Contact

For booking questions or concerns, contact:
sarah@behindthebike.com

Effective Date: September 29, 2026

This policy explains how Behind The Bike collects, uses, and shares personal information in connection with our website, bookings, classes, and events.

Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, and phone number.

• Booking details, attendance history, and transaction records.

• Information you provide in inquiries, forms, waivers, or event communications.

• Marketing preferences and consent records.

• Photos and videos, subject to applicable permissions.

• Device, browser, and website usage information collected through cookies or similar technologies, where used.

Payment information is processed through the payment provider used at checkout. The provider’s privacy policy explains how it handles your payment details.

How We Use Information

We use personal information to:

• Process bookings and manage events.

• Communicate confirmations, reminders, and event changes.

• Respond to questions and provide customer support.

• Maintain transaction and participation records.

• Send marketing communications consistent with your preferences and applicable law.

• Improve our services and understand website or campaign performance.

• Protect our business and comply with legal obligations.

Booking & Payment Platforms

Bookings and payments may be handled through third-party platforms. Those providers collect and process information under their own privacy policies.

Behind The Bike may receive information needed to manage your booking, such as your name, contact details, ticket purchase, and attendance status.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies for site functionality, analytics, and advertising.

Where enabled, third-party tools such as Google analytics services or Meta advertising pixels may collect information about your device and interactions with our website. This information may be used to measure campaigns or show relevant advertising.

Where required by law, we request consent before using non-essential tracking technologies. This policy does not itself constitute consent to tracking.

You can manage cookies through available website controls and your browser settings. Disabling certain cookies may affect site functionality.

Marketing Communications

Marketing preferences are collected separately from information needed to process your booking.

You may opt out of marketing emails by clicking the unsubscribe link. You may opt out of text messages by replying STOP or contacting sarah@behindthebike.com.

Opting out of marketing emails does not prevent us from sending necessary booking or service emails. If you opt out of texts, we may use email to communicate important booking updates.

Information Sharing

We may share information as needed with service providers that help us operate our business, including:

• Booking and payment providers.

• Email and text messaging providers.

• Website hosting and technology providers.

• Analytics and advertising providers, where enabled and permitted.

• Event partners when necessary to coordinate your attendance.

We may also disclose information where required by law or reasonably necessary to protect legal rights or address fraud or security concerns.

We do not provide mobile phone numbers or text-message opt-in information to third parties or affiliates for their own marketing. We may share this information with service providers solely to deliver messages on our behalf.

Data Security

We use reasonable safeguards designed to protect personal information. No method of electronic storage or transmission is completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet legal obligations.

Retention periods vary depending on the information and the reason it was collected.

Your Privacy Choices & Rights

You may contact us to request access to, correction of, or deletion of personal information we hold about you.

Requests are subject to applicable law, identity verification, and any information we need to retain for legal or legitimate business purposes.

Depending on where you live and which laws apply, you may have additional rights concerning your personal information, including rights related to targeted advertising or certain data sharing.

To submit a request, email sarah@behindthebike.com.

Age Restriction

Behind The Bike classes and events are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18.

If you believe a child has provided information to us, contact us so we can review and address it.

Third-Party Websites & Services

Our website and event listings may link to third-party websites or services. Their privacy practices are governed by their own policies.

Policy Updates

We may update this policy to reflect changes in our services or privacy practices. The current version will display its effective date.

Where required, we will provide additional notice or request consent for material changes.

Contact

For privacy questions or requests, contact:
sarah@behindthebike.com

Effective Date: September 29, 2026